Taiwan compatriot Xu Zhenzhen (left) experiences express delivery service from Taiwan to Chinese mainland. [Photo by Wu Hong and Feng Shiying]

Dalutone, the first mobile app on the mainland serving Taiwan compatriots, launched its personal small package service from Taiwan to the mainland on March 15, marking the completion of the two-way express delivery service between the mainland and Taiwan. The express delivery service across the Taiwan Straits becomes as fast and convenient as it is within the Chinese mainland.

According to reports, a small package refers to a personal package weighing less than 20 kilograms and with a value not exceeding 800 yuan RMB, or a single item such as a phone or computer that exceeds 800 yuan RMB but is indivisible and can be taxed at customs. All goods are shipped to the "Dalutone" Kinmen warehouse, with a uniform postage rate based on weight (48 yuan RMB/kg for the first kilogram and 20 yuan RMB/kg for each additional kilogram), and a one-stop service that includes customs clearance and EMS delivery. With many intermediate steps eliminated, this service maximizes time and cost savings for Taiwan compatriots, who can receive their packages in as little as five days.

"In the past, it usually took over a month for a package from Taiwan to arrive in the mainland, and the postage cost at least four to five hundred NTD per kilogram," said a Taiwan girl named Qu Ruilin, who started her own business in Pingtan. Upon learning of the "Dalutone" trial operation of the "Taiwan to Mainland" express line on February 26, she immediately had her family send masks, tea, and other products to the Kinmen warehouse. "I didn't expect to receive the package on March 2, and the cost was only a little over 60 yuan RMB. It's really great!"

In 2018, Dalutone was launched in Pingtan, providing digital services covering certificates and licenses, government affairs, transportation, finance, logistics, and others to Taiwan compatriots. Pingtan is the closest place on the mainland to the island of Taiwan designated as the first resettlement home for Taiwan compatriots and enterprises on the mainland.

"Last July, Dalutone launched the mainland-to-Taiwan express delivery service. Currently, over 38,400 express service points on the mainland can receive orders in real-time, and ocean shipping packages are delivered directly to the Pingtan warehouse, while air transportation to the Shenzhen warehouse, and then to Taiwan compatriots in a one-stop service," said Liu Xiangdong, head of Dalutone.  After the opening of the Taiwan-to-mainland express line, it not only further provides convenience for Taiwan compatriots in their daily lives but also kicks off a convenient shopping channel for cross-Straits e-commerce platforms.

"We can place orders anytime on cross-Straits e-commerce platforms," said Taiwan compatriot Xu Zhenzhen, who is starting a business in Fuzhou, the provincial capital of Fujian province. She asked her family to purchase her favorite snacks on Taiwan's Shopee, an e-commerce shopping platform, and send them to the mainland, becoming the first customer after the official launch of the Taiwan-to-mainland express line.

Fujian faces Taiwan across the Taiwan Straits. In recent years, Fujian has utilized its geographical advantages and the convenient cross-Straits transportation network to the greatest extent possible to improve customs clearance efficiency, reduce logistics costs, and accelerate the development of cross-border e-commerce, allowing goods to flow smoothly across the Taiwan Straits. According to maritime authorities, Fujian's throughput of goods to Taiwan last year reached 17.51 million tons, with a container throughput of 637,000 TEUs and a bulk cargo volume of 6.796 million tons. 

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